Privacy

We in Amtalek respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, as well as to describe what information we collect about you, how we obtain your information, and how we use, share and otherwise process your information in the course of operating our business and our platforms.

In this Privacy Policy, “we”, “our” and “us” refers to Amtalek.com & e-RAMO For Digital Solutions and “you” and “your” refers to a specific individual accessing and using the platforms or the services that we provide.

We may update or revise this Privacy Policy at any time and this page will always reflect the current version.
The information that we collect:
For purposes of this Privacy Policy, Amtalek platform is a “data controller”, which means that we
are responsible for the personal information that we collect about you and how we process it.
"Personal information" is any information that can be used to identify you or that we can link
to you and which we have in our possession or control.
The information we may collect from or about you includes:
(a) Personal data about you: When you register on our platforms as a user or otherwise, update your information, take part in promotions or campaigns or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact estate agents via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process.

(b) Purchase information: We may collect information relating to any purchases or potential purchases of our products, real estate listed on our website, or services that you make (such as packages from our platform).
(c) Website information We may receive information from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website.
(d) Financial, payment and credit data: We may collect payment data that you provide when you make online purchases if the purchases done on our side, but if we are dealing with third-party collecting money platform you must know that this will be on the third-party responsibilities. This may include your payment instrument number (e.g., credit card or debit card), your name and billing address, and  the security code associated with your payment instrument (e.g., the CSV or CVV). We may collect information relating to payment and transaction history and billing information.

 

(e) Other information: We may collect other information so that we, including our affiliates, customers, and associates, can provide services to you, such as credit scores. If you are a user of any of our products or services, we may collect information you have made publicly available.

How do we obtain and what are the sources of your information
We may collect your information during the course of our engagement with you and will only use your personal information in accordance with applicable data protection laws.
We may obtain this information from a variety of sources, including:
(a) from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send WhatsApp communications to us or agents and brokers via our platforms to enquire about a property send emails or call our Customer Care team, or otherwise provide us with your personal information).
(b) from real estate developers, agents and brokers and government sources.

(c) from our affiliates and business partners.
(d) from advertising networks, analytics providers and search information providers.
How do we process your information
We will comply with applicable data protection laws that apply to our processing of your
personal information. We will:
(a) process your personal information in a lawful, fair, transparent and secure way.
(b) collect your personal information only for specific, explicit and legitimate purposes
as explained to you when collecting your personal information.
(c) not use your personal information in any way that is incompatible with those purposes.
(f) keep your personal information in a form that identifies you only as long as necessary for the purposes we have informed you and/or as permitted by law.

How do we use your information

We may use or process your personal information for the following purposes:
(a) to provide any services that you request from us.
(b) to provide a better service to you, and in particular, to keep internal records, as well as to improve our products, services and the platforms. If you contact us via the website, or social media, or email to the contacts set out on the website, or our call centres, we may keep a record of that correspondence or call to improve our services and to address any specific requests or complaints.
(c) to communicate with you (through various communication platforms, such as WhatsApp, SMS, phone and email) if you have ordered, purchased or participated in anything on the platforms, including to respond to any queries, requests or comments that you may have and to facilitate communications between you and our real estate agents and brokers when you enquire about the properties on our platforms.
(e) to contact you for market research purposes.
(f) to monitor communications in order to improve the services we provide to you and assess
the performance and responsiveness of our employees and real estate agents that provide our services to you (for example, when you enquire about properties through our platforms and you are connected to the real estate agents by us).
(g) to provide you with information about new opportunities, promotions, alert notifications,
special offers and other information that we may feel is relevant to you.
(h) to provide you and enable selected third parties to provide you, with information about
goods or services that may interest you.
(i) to customize or enhance your experience on our platforms and services, including via
the display of adverts and direct communications you receive from us, which may be based on your activity on our platforms.
(j) to improve our platforms by determining the website’s technical design specifications and
identifying system performance or problem areas, for tracking activity on the website and mobile applications, preparing reports, assessing trends and otherwise monitoring the way in which the platforms are being used.
(k) to process your payments or any documents that you provide via the platforms.
(l) to measure or understand the effectiveness of advertising we serve to you and others, to deliver relevant advertising to you, to make suggestions and recommendations to you and other users of our website about goods and services that may interest you or them, which may be based on your activity on our website or third parties’ website(s).
(m) to comply with legal obligations.

On what basis do we use your information

We use your personal information on the following bases (where permitted in accordance with
applicable data protection laws):
(a) because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract.
(b) because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose).
(c) for our legitimate interests. Using your personal information helps us to operate, improve and minimise any disruption to the platforms and the services that we may offer to you.
We also have a legitimate interest in sending you information on the services we believe will be of interest to you.
(d) to comply with legal and regulatory obligations.
(e) if you have made the personal information publicly available.

Who do we share your information with

We will only disclose or transfer your personal information for the purposes set out in this notice, or as otherwise notified to you at the time your personal information is being collected:
(a) to selected real estate brokers, real estate brokerage firms, agents, developers or other service providers that we use, where asked to do so or as part of your use of the platforms. For example, when you enquire about a property of interest to you, we will pass your personal information to the estate agents handling that property sale or rental.
(b) to business partners, suppliers and sub-contractors for the performance of any contract
we enter into with them or you.
(c) to any member of our group;
(d) to any competent authorities if we are legally required to comply with a request for data;
(e) to our third-party service providers.

(j) to protect our rights, property, or safety, as well as that of our affiliates, our customers,
or others. This includes exchanging information with other companies and organizations
for the purposes of fraud protection and credit risk reduction.

Your choices and rights

With respect to your personal information which is held by us and under our direct control, under
certain circumstances and under certain applicable data protection laws, you may have the right to:
(a) Access your data – request a copy of your personal information that we process about you.
(b) Correct your data – request us to amend or update your personal information where it is
inaccurate or incomplete.
(c) Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected.

Hyperlinks

Our services may contain links to and may be used by you in conjunction with third-party apps,
services, tools, and websites that are not affiliated with, controlled, or managed by us.
Examples include but are not limited to Facebook, LinkedIn, Twitter and, third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties’ own privacy policies. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy policies applicable to these third-party services.

Information that you provide to third-party companies is not covered by this Privacy Policy.

Privacy of minors

We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests specially on our social media platform.

We do not knowingly collect information from children and we do not target our platforms to children. If you become aware that a child has provided us with personal information without the parent or guardian’s consent, please contact us a [email protected] and we will take steps to delete the information from our records.

Updates or changes to this Privacy Policy

 

We may update this Privacy Policy from time to time as we deem necessary. If there are material changes to this Privacy Policy, we will provide notice where, and in the manner required, by applicable laws, including but not limited to by email or via the platforms.
Any changes to this Privacy Policy take effect immediately after being notified by us.